Incident Summary
On May 7, 2025, our application experienced intermittent availability issues starting at approximately 05:00 AM due to an outage in our data center infrastructure. This resulted in degraded service for a subset of users.
Root Cause
The root cause was identified as a deep-seated failure within the core systems of our data center. Although a fail-safe redundancy mechanism was already in place, the nature of the error penetrated beyond its protective scope, rendering it...