Incidents reported on status page for ECHO PRM GmbH https://status.echoprm.com/ https://d1lppblt9t2x15.cloudfront.net/logos/fe673289c1711f624aa0010167751ced.png https://status.echoprm.com/ en https://status.echoprm.com/ Mon, 21 Jul 2025 00:09:03 +0000 https://status.echoprm.com/#afeb7ec35c394593a5c2c6dabcc56624ba68fbed53edf3c78dad052156fd13c4 App Website recovered https://status.echoprm.com/ Mon, 21 Jul 2025 00:08:42 +0000 https://status.echoprm.com/#d8c87c5778b832ecdefbcd2ccd54a0d1dc2a79b7b2626cd4b35767d41f854e73 Backend Website recovered https://status.echoprm.com/ Mon, 21 Jul 2025 00:00:03 +0000 https://status.echoprm.com/#afeb7ec35c394593a5c2c6dabcc56624ba68fbed53edf3c78dad052156fd13c4 App Website went down https://status.echoprm.com/ Sun, 20 Jul 2025 23:59:42 +0000 https://status.echoprm.com/#d8c87c5778b832ecdefbcd2ccd54a0d1dc2a79b7b2626cd4b35767d41f854e73 Backend Website went down https://status.echoprm.com/incident/610034 Sat, 28 Jun 2025 09:00:38 +0000 https://status.echoprm.com/incident/610034#42483ec22e0d3bf61ad52fd91fe324fb76196701ad0325f088afce2a6ba378a5 Maintenance completed https://status.echoprm.com/incident/610034 Sat, 28 Jun 2025 09:00:38 +0000 https://status.echoprm.com/incident/610034#42483ec22e0d3bf61ad52fd91fe324fb76196701ad0325f088afce2a6ba378a5 Maintenance completed https://status.echoprm.com/incident/610034 Sat, 28 Jun 2025 09:00:38 +0000 https://status.echoprm.com/incident/610034#42483ec22e0d3bf61ad52fd91fe324fb76196701ad0325f088afce2a6ba378a5 Maintenance completed https://status.echoprm.com/ Sat, 28 Jun 2025 05:06:01 +0000 https://status.echoprm.com/#e5a523a96b01fd865ef7731826eed202e02fb300da202817dd7e0d9cf2e5b77e Database recovered https://status.echoprm.com/ Sat, 28 Jun 2025 04:23:46 +0000 https://status.echoprm.com/#e5a523a96b01fd865ef7731826eed202e02fb300da202817dd7e0d9cf2e5b77e Database went down https://status.echoprm.com/incident/610034 Sat, 28 Jun 2025 04:00:38 -0000 https://status.echoprm.com/incident/610034#b3863cc6a3c03063f5b408f165e7c300718c0c4631627cf072184e8dde046e00 ⚠️ Planned maintenance and update release is scheduled for June 28th, from 6:00 AM to 11:00 AM (CET). Please expect intermittent service interruptions during this time. ⚠️ https://status.echoprm.com/incident/610034 Sat, 28 Jun 2025 04:00:38 -0000 https://status.echoprm.com/incident/610034#b3863cc6a3c03063f5b408f165e7c300718c0c4631627cf072184e8dde046e00 ⚠️ Planned maintenance and update release is scheduled for June 28th, from 6:00 AM to 11:00 AM (CET). Please expect intermittent service interruptions during this time. ⚠️ https://status.echoprm.com/incident/610034 Sat, 28 Jun 2025 04:00:38 -0000 https://status.echoprm.com/incident/610034#b3863cc6a3c03063f5b408f165e7c300718c0c4631627cf072184e8dde046e00 ⚠️ Planned maintenance and update release is scheduled for June 28th, from 6:00 AM to 11:00 AM (CET). Please expect intermittent service interruptions during this time. ⚠️ https://status.echoprm.com/incident/558110 Wed, 07 May 2025 09:51:00 -0000 https://status.echoprm.com/incident/558110#82455c8f63951c9cb6b7f0ed938817b2c60f0f1098ae9633148e64ade33d8a68 **Incident Summary** On May 7, 2025, our application experienced intermittent availability issues starting at approximately 05:00 AM due to an outage in our data center infrastructure. This resulted in degraded service for a subset of users. **Root Cause** The root cause was identified as a deep-seated failure within the core systems of our data center. Although a fail-safe redundancy mechanism was already in place, the nature of the error penetrated beyond its protective scope, rendering it ineffective in this instance. **User Communication** We promptly informed users of the issue through a notification badge displayed within the app, indicating a temporary service degradation. **Resolution** Remedial actions were initiated immediately upon identification of the issue. Full service was restored by 11:00 AM. **Next Steps** We are conducting a comprehensive review with our data center partner to understand the failure path in more detail. Additionally, we are exploring enhancements to our redundancy design and improving monitoring and alerting to reduce the impact of similar incidents in the future. https://status.echoprm.com/incident/558110 Wed, 07 May 2025 09:51:00 -0000 https://status.echoprm.com/incident/558110#82455c8f63951c9cb6b7f0ed938817b2c60f0f1098ae9633148e64ade33d8a68 **Incident Summary** On May 7, 2025, our application experienced intermittent availability issues starting at approximately 05:00 AM due to an outage in our data center infrastructure. This resulted in degraded service for a subset of users. **Root Cause** The root cause was identified as a deep-seated failure within the core systems of our data center. Although a fail-safe redundancy mechanism was already in place, the nature of the error penetrated beyond its protective scope, rendering it ineffective in this instance. **User Communication** We promptly informed users of the issue through a notification badge displayed within the app, indicating a temporary service degradation. **Resolution** Remedial actions were initiated immediately upon identification of the issue. Full service was restored by 11:00 AM. **Next Steps** We are conducting a comprehensive review with our data center partner to understand the failure path in more detail. Additionally, we are exploring enhancements to our redundancy design and improving monitoring and alerting to reduce the impact of similar incidents in the future. https://status.echoprm.com/incident/558110 Wed, 07 May 2025 09:51:00 -0000 https://status.echoprm.com/incident/558110#82455c8f63951c9cb6b7f0ed938817b2c60f0f1098ae9633148e64ade33d8a68 **Incident Summary** On May 7, 2025, our application experienced intermittent availability issues starting at approximately 05:00 AM due to an outage in our data center infrastructure. This resulted in degraded service for a subset of users. **Root Cause** The root cause was identified as a deep-seated failure within the core systems of our data center. Although a fail-safe redundancy mechanism was already in place, the nature of the error penetrated beyond its protective scope, rendering it ineffective in this instance. **User Communication** We promptly informed users of the issue through a notification badge displayed within the app, indicating a temporary service degradation. **Resolution** Remedial actions were initiated immediately upon identification of the issue. Full service was restored by 11:00 AM. **Next Steps** We are conducting a comprehensive review with our data center partner to understand the failure path in more detail. Additionally, we are exploring enhancements to our redundancy design and improving monitoring and alerting to reduce the impact of similar incidents in the future. https://status.echoprm.com/incident/536085 Sat, 29 Mar 2025 08:00:47 +0000 https://status.echoprm.com/incident/536085#825d38ae60174b2ea825da5f81accebe0a44db316611ded2e59d9cfd1a3688ed Maintenance completed https://status.echoprm.com/incident/536085 Sat, 29 Mar 2025 08:00:47 +0000 https://status.echoprm.com/incident/536085#825d38ae60174b2ea825da5f81accebe0a44db316611ded2e59d9cfd1a3688ed Maintenance completed https://status.echoprm.com/incident/536085 Sat, 29 Mar 2025 08:00:47 +0000 https://status.echoprm.com/incident/536085#825d38ae60174b2ea825da5f81accebe0a44db316611ded2e59d9cfd1a3688ed Maintenance completed https://status.echoprm.com/incident/536085 Sat, 29 Mar 2025 05:00:47 -0000 https://status.echoprm.com/incident/536085#1acdf4c8e29bd5f20898c2c96202248492e479a8ce0740009fe584aa3696daa1 ⚠️ Planned maintenance and update release is scheduled for Mar 29th, from 6:00 AM to 9:00 AM (CET). Please expect intermittent service interruptions during this time. ⚠️ https://status.echoprm.com/incident/536085 Sat, 29 Mar 2025 05:00:47 -0000 https://status.echoprm.com/incident/536085#1acdf4c8e29bd5f20898c2c96202248492e479a8ce0740009fe584aa3696daa1 ⚠️ Planned maintenance and update release is scheduled for Mar 29th, from 6:00 AM to 9:00 AM (CET). Please expect intermittent service interruptions during this time. ⚠️ https://status.echoprm.com/incident/536085 Sat, 29 Mar 2025 05:00:47 -0000 https://status.echoprm.com/incident/536085#1acdf4c8e29bd5f20898c2c96202248492e479a8ce0740009fe584aa3696daa1 ⚠️ Planned maintenance and update release is scheduled for Mar 29th, from 6:00 AM to 9:00 AM (CET). Please expect intermittent service interruptions during this time. ⚠️ https://status.echoprm.com/incident/473841 Sat, 07 Dec 2024 09:00:00 +0000 https://status.echoprm.com/incident/473841#ad6f7c2ff40bce0722c7cd8473ec50c913663be15e1138eb76557fa6bcea8699 Maintenance completed https://status.echoprm.com/incident/473841 Sat, 07 Dec 2024 09:00:00 +0000 https://status.echoprm.com/incident/473841#ad6f7c2ff40bce0722c7cd8473ec50c913663be15e1138eb76557fa6bcea8699 Maintenance completed https://status.echoprm.com/incident/473841 Sat, 07 Dec 2024 09:00:00 +0000 https://status.echoprm.com/incident/473841#ad6f7c2ff40bce0722c7cd8473ec50c913663be15e1138eb76557fa6bcea8699 Maintenance completed https://status.echoprm.com/incident/473841 Sat, 07 Dec 2024 05:40:00 -0000 https://status.echoprm.com/incident/473841#4f118d7d6638dc203fb557b1b5218a65a8607b01e64bd77dd607599f2d1a7989 ⚠️ Planned maintenance and update release is scheduled for Dec 7th, from 6:00 AM to 10:00 AM (CET). Please expect intermittent service interruptions during this time. ⚠️ https://status.echoprm.com/incident/473841 Sat, 07 Dec 2024 05:40:00 -0000 https://status.echoprm.com/incident/473841#4f118d7d6638dc203fb557b1b5218a65a8607b01e64bd77dd607599f2d1a7989 ⚠️ Planned maintenance and update release is scheduled for Dec 7th, from 6:00 AM to 10:00 AM (CET). Please expect intermittent service interruptions during this time. ⚠️ https://status.echoprm.com/incident/473841 Sat, 07 Dec 2024 05:40:00 -0000 https://status.echoprm.com/incident/473841#4f118d7d6638dc203fb557b1b5218a65a8607b01e64bd77dd607599f2d1a7989 ⚠️ Planned maintenance and update release is scheduled for Dec 7th, from 6:00 AM to 10:00 AM (CET). Please expect intermittent service interruptions during this time. ⚠️ https://status.echoprm.com/incident/396851 Thu, 11 Jul 2024 17:25:00 -0000 https://status.echoprm.com/incident/396851#1d37fd13877d95eaba79a1cf770ab464b71e97117a00900cc087f1d498e97b89 The problem has been resolved by our platform provider. https://status.echoprm.com/incident/396851 Thu, 11 Jul 2024 17:25:00 -0000 https://status.echoprm.com/incident/396851#1d37fd13877d95eaba79a1cf770ab464b71e97117a00900cc087f1d498e97b89 The problem has been resolved by our platform provider. https://status.echoprm.com/incident/396851 Thu, 11 Jul 2024 13:00:00 -0000 https://status.echoprm.com/incident/396851#2d9daa008140b48c8459288f63d9583f94396c1c30722ee15b53ae07288b07da We have observed increased latency affecting file storage (images and files) for some clients. Our team is investigating and working on a solution. https://status.echoprm.com/incident/396851 Thu, 11 Jul 2024 13:00:00 -0000 https://status.echoprm.com/incident/396851#2d9daa008140b48c8459288f63d9583f94396c1c30722ee15b53ae07288b07da We have observed increased latency affecting file storage (images and files) for some clients. Our team is investigating and working on a solution. https://status.echoprm.com/incident/282254 Sat, 04 Nov 2023 09:00:00 +0000 https://status.echoprm.com/incident/282254#f511490d99bfa1361104a4fc845623959efa9e54003aa82b788995ed2f621366 Maintenance completed https://status.echoprm.com/incident/282254 Sat, 04 Nov 2023 09:00:00 +0000 https://status.echoprm.com/incident/282254#f511490d99bfa1361104a4fc845623959efa9e54003aa82b788995ed2f621366 Maintenance completed https://status.echoprm.com/incident/282254 Sat, 04 Nov 2023 09:00:00 +0000 https://status.echoprm.com/incident/282254#f511490d99bfa1361104a4fc845623959efa9e54003aa82b788995ed2f621366 Maintenance completed https://status.echoprm.com/incident/282254 Sat, 04 Nov 2023 05:00:00 -0000 https://status.echoprm.com/incident/282254#77724536478daacac206c5dceaee594ef43d377d01b1083be5f54b9045c5c657 ⚠️ Planned maintenance and update release is scheduled for November 4, 2023, from 6:00 AM to 10:00 AM (CET). Please expect intermittent service interruptions during this time. ⚠️ https://status.echoprm.com/incident/282254 Sat, 04 Nov 2023 05:00:00 -0000 https://status.echoprm.com/incident/282254#77724536478daacac206c5dceaee594ef43d377d01b1083be5f54b9045c5c657 ⚠️ Planned maintenance and update release is scheduled for November 4, 2023, from 6:00 AM to 10:00 AM (CET). Please expect intermittent service interruptions during this time. ⚠️ https://status.echoprm.com/incident/282254 Sat, 04 Nov 2023 05:00:00 -0000 https://status.echoprm.com/incident/282254#77724536478daacac206c5dceaee594ef43d377d01b1083be5f54b9045c5c657 ⚠️ Planned maintenance and update release is scheduled for November 4, 2023, from 6:00 AM to 10:00 AM (CET). Please expect intermittent service interruptions during this time. ⚠️ https://status.echoprm.com/incident/201212 Sat, 29 Apr 2023 11:00:00 +0000 https://status.echoprm.com/incident/201212#1b8b23af732e97b612788d41a464757fa7a596fd34c2a3fde22b07747f1eff95 Maintenance completed https://status.echoprm.com/incident/201212 Sat, 29 Apr 2023 11:00:00 +0000 https://status.echoprm.com/incident/201212#1b8b23af732e97b612788d41a464757fa7a596fd34c2a3fde22b07747f1eff95 Maintenance completed https://status.echoprm.com/incident/201212 Sat, 29 Apr 2023 07:00:00 -0000 https://status.echoprm.com/incident/201212#c3d1b10d8bcd9901edd82d24e9bbf17ee012c1638f5a0fa528459d8b0eabcb01 🎉 New Functionality will be available. https://status.echoprm.com/incident/201212 Sat, 29 Apr 2023 07:00:00 -0000 https://status.echoprm.com/incident/201212#c3d1b10d8bcd9901edd82d24e9bbf17ee012c1638f5a0fa528459d8b0eabcb01 🎉 New Functionality will be available. https://status.echoprm.com/incident/193144 Wed, 29 Mar 2023 16:00:00 -0000 https://status.echoprm.com/incident/193144#e61c1aa4314aecdd75be0f696f8b2f1270b3cb400315f84de2fa1ab2ceade781 Long App load time was identified and resolved. https://status.echoprm.com/incident/193144 Wed, 29 Mar 2023 16:00:00 -0000 https://status.echoprm.com/incident/193144#e61c1aa4314aecdd75be0f696f8b2f1270b3cb400315f84de2fa1ab2ceade781 Long App load time was identified and resolved. https://status.echoprm.com/incident/64764 Thu, 06 Jan 2022 18:00:00 +0000 https://status.echoprm.com/incident/64764#0cde69f69ced81fdfe2e21eadf89a2d5ff2dda8d4fa0e32496cdd4256dc101f1 Maintenance completed https://status.echoprm.com/incident/64764 Thu, 06 Jan 2022 18:00:00 +0000 https://status.echoprm.com/incident/64764#0cde69f69ced81fdfe2e21eadf89a2d5ff2dda8d4fa0e32496cdd4256dc101f1 Maintenance completed https://status.echoprm.com/incident/64764 Thu, 06 Jan 2022 16:00:00 -0000 https://status.echoprm.com/incident/64764#38dcc020475512e873ffbec3112077972cdf117434682e21784d9b4419fbaa04 Backend operation may be interrupted for a short time. https://status.echoprm.com/incident/64764 Thu, 06 Jan 2022 16:00:00 -0000 https://status.echoprm.com/incident/64764#38dcc020475512e873ffbec3112077972cdf117434682e21784d9b4419fbaa04 Backend operation may be interrupted for a short time.